We are committed to ensuring your satisfaction with every purchase. Please review our policy below regarding returns, damages, and exchanges.

Change-of-Mind Returns & All Sales Final Policy

  • Unless an item arrives damaged or defective, all sales are final. We do not accept returns or exchanges for buyers’ remorse, accidental orders, or a change of mind.

Eligibility & Condition of Returns

  1. Condition of Returns
    • Approved returns must be in the exact condition received.
    • Sealed / Mint Items: For figures, blind boxes, trading cards, and sealed merchandise, breaking or opening the factory seal/packaging significantly reduces the item’s value. Any items with opened factory packaging or broken seals are non-returnable.
    • All original accessories, documentation, and promotional materials must be included.
  2. Photo Documentation for Damaged/Defective Claims
    • Clear photographs of the damaged or defective item are required to initiate a claim.
    • Photos must show:
      • The damaged area(s) on the item.
      • The exterior packaging as it arrived.
      • Any visible shipping labels or box damage.
  3. Carrier Insurance Claims
    • Important: Please retain all original shipping materials and outer boxes. To process carrier claims efficiently, any requested inspection details must be provided promptly. Discarding packaging materials may result in the denial of your claim.

Replacements or Refunds

  • Because many collectible items are unique, limited, or hard to find, direct replacements may not always be available.
  • The decision to offer a replacement, repair, store credit, or full refund is at our discretion based on available inventory and the specifics of the claim.

Return Shipping Responsibility

  • Customers are responsible for all return shipping fees unless the return is due to an error on our part or a confirmed defective/damaged item claim.
  • Return shipping costs are non-refundable. For high-value collectibles, we strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot issue refunds for items lost or damaged in transit back to us.

Process for Returns

  1. Contact our customer service team within 5 business days of delivery to report any issues or submit a claim.
  2. Provide your order details (order number, purchase date) along with the required photo documentation.
  3. Our team will review your claim and reply with step-by-step instructions, including return shipping guidance if applicable.

Important Notes

  • Items returned without prior authorization or outside of their original condition will not qualify for a refund.
  • We reserve the right to refuse returns that do not comply with this policy.

If you have questions or need assistance with a return claim, please contact us at Treasures@Route66Collectibles.com.